Delivery Information

SHIPPING

Shipping is a separate charge, added to your invoice at cost. I don’t profit on it — you simply pay the carrier’s real rate based on the weight of your piece and where it’s going, with no marked-up handling fee.

What sets us apart is everything around that. Once your vanity ships, I send you tracking details and stay reachable the whole way, so you’re never left wondering where your piece is. I use white-glove carriers who bring your vanity right into your home, unwrap it, and allow time for you to inspect it before they leave, so you’re 100% satisfied with what arrives. If you prefer in-home white glove delivery, Arcadia Home Delivery is our carrier of choice.

And if anything goes wrong in transit, I handle it directly with the carrier. You never have to file a claim or deal with a freight company on your own — I take care of any and all issues myself, so the whole experience stays as stress-free as the day you picked out your piece.

DAMAGES IN TRANSIT

We inspect all items prior to shipping or releasing to customers. If an item is damaged in transport, please refuse and initiate claim immediately with carrier. Please also inform us in writing via email immediately to assist in the claim process. Do not accept any item from a carrier unless you are completely satisfied with its condition. Signing for an item releases any responsibility for damage with the carrier. You have 14 days to report concealed damage to the carrier. The item cannot be moved from its original receipt location or this voids any damage claim with carrier. Please hold onto all packaging until an item is deemed acceptable.